Responsible Gaming at ph999

Our Commitment to Safe Play

At ph999, responsible gaming is not just a policy — it is a core value. Millions of players across Bangladesh enjoy cricket betting, slots, live casino games, and more on our platform every day. We want every one of those players to have a positive, controlled experience that stays firmly in the realm of entertainment.

We have put in place a comprehensive suite of player-protection features — from deposit limits and session time-outs to complete self-exclusion — so that you always remain in the driver's seat. If you ever feel that gambling is becoming a problem, our support team is available 24 hours a day, 7 days a week, to help you take the right steps.

Tips for Healthy Gambling

Keeping gambling fun is straightforward when you follow a few simple principles. ph999 recommends all players in Bangladesh build these habits into their gaming routine:

• Set a firm budget before you start playing and never exceed it, regardless of wins or losses.
• Treat gambling as entertainment, not as a way to earn money or recover previous losses.
• Take regular breaks — step away from the screen after every 30 to 60 minutes of play.
• Never gamble when you are upset, stressed, drunk, or under the influence of substances.
• Keep gambling separate from your daily financial obligations like rent, groceries, and family expenses.
• Balance gambling with other hobbies and social activities — it should never become your only source of leisure.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. Being able to identify the warning signs early is the most important step toward getting help. Ask yourself honestly whether any of the following apply to you:

• Spending more money or time gambling than you originally planned.
• Borrowing money from family or friends, or selling belongings, to fund gambling sessions.
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Lying to family members or close friends about how much time and money you spend gambling.
• Neglecting work, study, meals, or sleep because of gambling activities.

If two or more of these statements feel familiar, it may be time to take a break and speak with someone you trust — or contact the ph999 support team directly for confidential assistance.

Self-Exclusion and Account Controls

Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming unmanageable. When you request a self-exclusion on ph999, your account is blocked immediately — you will not be able to log in, place bets, or access any gaming features for the duration you choose.

We offer three tiers of self-exclusion: a short-term time-out (24 hours to 30 days), a medium-term break (1 to 6 months), and a permanent self-exclusion with no reinstatement option. For permanent exclusions, your account data is securely retained as required but no marketing communications will be sent.

To activate self-exclusion or adjust your account limits, email our support team at [email protected]. Include your registered username and your preferred exclusion duration. The change will be applied within 1 hour, and a confirmation email will be sent to your registered address.

Deposit and Wager Limits

Managing how much you deposit and wager is the single most effective way to keep your gambling experience within a budget you are comfortable with. ph999 allows every player to set personalised daily, weekly, and monthly deposit caps denominated in BDT. These limits are applied at the account level and cannot be bypassed by switching payment methods — whether you are depositing via bKash, Nagad, Rocket, or Upay.

When you request a reduction in your deposit limit, it takes effect immediately. If you wish to increase a limit, a mandatory 48-hour waiting period applies so that the request cannot be made impulsively in the heat of a gaming session. This cooling period is a deliberate safeguard designed with your long-term wellbeing in mind.

Protecting Minors

ph999 has a zero-tolerance policy toward underage gambling. Players must be at least 21 years old to register, deposit, and participate in any real-money game on the platform. During registration, we collect date-of-birth information and reserve the right to request government-issued identification at any time to verify that age requirements are satisfied.

If you share a device with younger family members, we strongly recommend enabling parental controls at the operating-system level and keeping your ph999 account credentials private. If you suspect an underage individual has accessed a ph999 account, please contact our support team immediately so the situation can be investigated and resolved promptly.

Frequently Asked Questions